On the first website I came to, the inevitable happened - I found a book that I wanted to buy - it was Bridget Jones Mad about The Boy - now I've been waiting to buy this book in paperback as the hardback is such a big book, and I really just prefer paperbacks. My wait is over - it's published in paperback today!!
So I added it to the basket, it said postage free at the top of the page, so there was no down side - I set off to checkout... where I was told I'd have to spend another £6 to get my free postage - to say I felt mislead would be an understatement.
I didn't buy the book on this occasion, so I suppose I had a fruitful morning - managing to do research without actually buying a book (though I do need that book soon...), but it did show me the effect misleading information has a customer. All my books on my website are postage free as I feel that adding postage is what kills internet sales, I did however have a postage fee on my little knitted sheep, which I have now removed, so the price you see is the price you pay.
What's that, you haven't heard about my sheep...? They're in my bookshop, go and round some up...
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